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European Business Applications Specialist SAP / MS Dynamics 365 CRM

  • Amstelveen, Noord-Holland, Netherlands
ES (Enterprise Systems)

Job description

Why Nikon?

We want to work with people who want to grow. If you’re ready to take new steps in your career, we’ll help you make good things happen. Over 20,000 talented people work at Nikon worldwide—and you could be the next one!

Join us at Nikon Europe!

Join us, and you will be based at our European HQ in Amstelveen, South Amsterdam. A full working week is 37.5 hours, and we have a hybrid policy of 60/40 in favour of office-based work because we value real-world face-to-face communication. We pay more than average, including a bonus and fully paid pension plan. Your role as a European Business Application Specialist will require some travel to European Offices.

Job Summary

Are you looking for a job where you can have an immediate impact on the organization and where you can utilize your skills to bring our organization further? Then join the team! We are a close-knit team that just started the journey towards a new SAP S/4 HANA platform. This project offers all kinds of opportunities for enthusiastic and result driven professionals to further develop your skills in a dynamic multinational organization.

More about the role

We are seeking a skilled and experienced Business Application Specialist to join our Enterprise Systems team. In this role, you will be responsible for providing support and expertise for the European Microsoft Dynamics 365 application. The ideal candidate should have a strong background in using or supporting business applications, preferably MS Dynamics 365, with a focus on configuring, troubleshooting, and optimizing the European Microsoft Dynamics 365 application to meet organizational needs.

Key Responsibilities:

Application Support:

  • Provide day-to-day support for the European  MS Dynamics 365 CRM application, addressing user issues, system errors, and performance concerns.
  • Collaborate with end-users to understand business requirements and translate them into effective application solutions.

Configuration and Customization:

  • Configure and customize the European MS Dynamics 365 CRM application to align with business processes and objectives.
  • Collaborate with development teams to implement custom enhancements or modifications when necessary.

Troubleshooting and Issue Resolution:

  • Investigate and resolve application issues promptly, ensuring minimal impact on business operations.
  • Collaborate with cross-functional teams to analyze and address complex technical issues.

System Optimization:

  • Proactively identify opportunities for system improvements, enhancements, and optimizations.
  • Conduct regular system performance assessments and implement optimizations to ensure efficient and effective application usage.


  • Maintain comprehensive documentation for system configurations, customizations, and issue resolutions.
  • Develop and update user guides and training materials to support end-users.

User Training:

  • Conduct training sessions for end-users to ensure they have a strong understanding of application functionalities and features.
  • Provide ongoing support and guidance to users to enhance their proficiency in utilizing the applications.


  • Collaborate with internal teams, including IT, business analysts, and other stakeholders, to understand business needs and contribute to the development of effective solutions.

Job requirements


  • Bachelor’s degree in information technology, Business, or a related field.
  • 3+ years of experience in supporting  MS Dynamics 365 CRM applications.
  • Strong understanding of business processes and the ability to translate business requirements into business application solutions.
  • Proficient in configuring and customizing Microsoft Dynamics 365 applications.
  • Experience with troubleshooting and resolving complex technical issues.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a team and independently when required.
  • Proactive attitude with a focus on continuous improvement and optimization.
  • Experience with integration of MS Dynamics 365 CRM applications with other enterprise systems, preferably SAP.
  • Knowledge about SAP.

Interested? Tell us about yourself

Don’t be shy. Let yourself shine. Tell us about your professional growth to date, and your goals for the future. Which projects or achievements are you most proud of? What’s been your biggest challenge so far, and how did you overcome it? If you’ve got a secret sauce that helps you handle everything smoothly, we’d love to know about it!

If you think you’d be a good fit for this role, send your CV and a short cover letter to Alex Damen:

If we like what we see

If we think you’ll be a good fit for the role above, we’ll reach out arrange an introductory online meeting with our recruitment team.

You have to reside in the Netherlands already and have a valid working permit. We do not proceed with applications without these requirements.

  • Amstelveen, Noord-Holland, Netherlands
ES (Enterprise Systems)


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